A ticketing system is the most popular channel of correspondence that web hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to resolve an issue that requires some time to investigate or that has to be forwarded to a server admin. Thus, all responses supplied by either party will be stored in the exact same place in the event that someone else needs to work on the given issue and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts to perform a specific procedure or to reach the company’s tech support staff. In case you’d like to administer a handful of domain names and each one is hosted in a different account, you’ll need to use even more accounts simultaneously. It can also take a substantial amount of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting packages is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you will be able to visit it at any moment with just a few clicks, without ever leaving your web hosting account. The ticketing system features a quick-search box, which will help you track the status of practically any ticket that you’ve submitted in the past, if needed. Also, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific issue before you actually submit a ticket. The response time is maximum 1 hour, which implies that you can get timely assistance at any moment and if our client support staff suggests that you do something inside your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you’d like to contact our client support team, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform like you will need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without any difficulty and to go through older tickets using a smart search filter. Also, you’ll be able to take a look at the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can carry out all of the abovementioned things without signing out of your Hepsia Control Panel at any time, which suggests that in case you stumble upon any obstacle or have an enquiry, you can contact our technicians and fix the specific issue in less than 1 hour through one platform.