A live chat is one of the many channels of communication offered by some website hosting companies as part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a call with an agent. In addition, if the trouble that you have needs some time to be examined and dealt with, you're able to do something else in the meantime instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service without spending a dime as long as you have web access even if your website hosting supplier is situated in a different country and they don't have a local phone number you can call.

Live Chat Support in Web Hosting

We provide a live chat assistance service for all of the Linux web hosting packages that we offer and we will assist you with almost everything in real time. If you do not have an account with our company yet, we'll provide you with more details about the plans so as to help you to select the most appropriate plan. If you are an active customer, we're able to help you with any billing or general issue and even with plenty of common technical matters, for instance an e-mail address setup in a desktop email client. In case you cannot call us for some reason or you're in some country where we don't have a local telephone number, the live chat will be the best option to get in touch with us. Certainly, some matters need more time to investigate and test, so you'll have to open a ticket to our technicians, but nonetheless, we're able to save your time and help you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so whenever you have any kind of questions about our Linux semi-dedicated hosting packages, you can contact our customer support team anytime no matter if you've already purchased an account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, but we will assist you with quite a lot of technical questions too. We can help you choose the best plan for your websites in case you do not have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all the aforementioned will be done quickly since our live chat service is accessible all day, each and every day. Whenever you require support, you can speak to an agent and save time and effort.