One-Hour Response Guarantee in Web Hosting
Our guaranteed max reaction time for any tech support ticket that you open or any email that you send is just 1 hour, even if you contact us on weekends and public holidays. Irrespective of the essence of your query or issue, we will help you right away and will provide you with the needed info to rectify any problem with your sites. The real reaction time typically does not surpass fifteen to twenty minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem solved or what is even worse – waiting all day only to receive a reply that more info is needed while nothing’s resolved. We will assist you in a well-timed fashion purely because we understand precisely how invaluable time can be in the dynamic Internet era. The sixty-minute reply time guarantee applies to any billing or technical inquiry that you may have with regards to our Linux web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support engineers will be at your disposal all the time and they’ll reply to any ticket that you send from the hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a generic query in regards to your semi-dedicated server or you experience some challenge and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24x7x365 to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond, which goes to say that you will not have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll give you the needed information – what workable solutions to try, what steps to take, etc.