In the event that you've ever had a web hosting account in the past or you have dealt with any other online service, you probably know from personal experience that for a lot of things it's better to consult with a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a specific service before you decide to purchase it or in case something small has to be made, for example, it'll be easier and quicker to do it live. If you're given the option to talk with representatives over the phone, it is also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The level of support that you can get by phone differs between different suppliers - from common matters to expert tech support. Typically the majority of suppliers supply pre-sales assistance and first level telephone support, while more complex technical issues are handled through email or tickets.

Phone Support in Web Hosting

As we have live phone support 14 hours a day, you're able to call us and talk to our customer support agents to get more information about any of the Linux web hosting packages that we supply and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 continents so you will be able to call the one nearer to you - in the United States of America, the UK or Australia. If you're already a customer, you'll be able to call us about general and billing matters, and even about some tech issues. If the problem is strictly technical or it can take longer time to handle, you should use our ticketing system, that will allow both you and our technical support crew to track the info supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature live phone support for fourteen hours daily. In case you wonder which package will be appropriate for your sites, you want to learn more about the plan's specifications or you're looking for any other information about our solutions, you're able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. If you already own an account, you'll be able to contact us about general and sales matters, although we are often able to assist with numerous tech issues as well. For strictly tech issues you need to employ our in-built ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option if the problem needs extra time to be solved or it needs to be escalated to our system administrators.