Phone Support in Web Hosting
As we have live phone support 14 hours a day, you're able to call us and talk to our customer support agents to get more information about any of the Linux web hosting packages that we supply and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 continents so you will be able to call the one nearer to you - in the United States of America, the UK or Australia. If you're already a customer, you'll be able to call us about general and billing matters, and even about some tech issues. If the problem is strictly technical or it can take longer time to handle, you should use our ticketing system, that will allow both you and our technical support crew to track the info supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature live phone support for fourteen hours daily. In case you wonder which package will be appropriate for your sites, you want to learn more about the plan's specifications or you're looking for any other information about our solutions, you're able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. If you already own an account, you'll be able to contact us about general and sales matters, although we are often able to assist with numerous tech issues as well. For strictly tech issues you need to employ our in-built ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option if the problem needs extra time to be solved or it needs to be escalated to our system administrators.