24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services before you make a purchase or you are an existing client and you have a question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to contact us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical matters or any issues that need additional time to research and deal with. In contrast to many other website hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of only one hour, so whatever the problem is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our representatives can assist you to find the most suitable plan or offer you details about our servers, to confirm whether the system requirements for your web sites are met. When you're a current customer, you will also be able to contact us through e-mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you employ these 2 ways of correspondence, you'll receive a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other suppliers, even big ones, you can compare the reply time considering that it usually takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum answer time warranty, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result every time you open a ticket from your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the better option in case the matter involved needs a longer period of time to be solved or in case it needs to be sent to our admins, as it's a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.