A 99.9% Server Uptime
We have built our web hosting platform using dependable hardware and heavily customized software. Our system administrators have installed a customized version of SELinux on each of our machines in order to ensure maximum protection and stability. We have added a number of denial–of–service protection units along with very powerful firewall software to make sure our network is unassailable and safe.
All Linux web hosting packages plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–hole hardware components manufactured by Juniper. Plus, on each and every router, we have placed a firewall with a complex algorithm as a way to filter out all fishy requests.
As a result, in each of our data center facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are not satisfied with our web hosting services, or if you consider them inadequate, or if you decide that you want a Linux VPS web hosting packages instead of a cloud hosting package – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domain names even if you terminate your hosting account with us.
24/7 Technical Support
We have attentively chosen each individual member of our 24x7 support department so that we can offer you the best help desk service that you can get. Each of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Plus, they’re available to you 24–7 – you will be able to touch base with them at any time and they’ll reply to you as fast as possible.
Their average response time is well under 20 minutes, whereas with many other web hosting distributors you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be answered in less than 60 minutes.