Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be dealt with within maximum 1 hour after the trouble ticket or e–mail has been submitted. If your case requires further assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, right away and we will leave a note to inform you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of the Optional Managed Services package, any of the server management tasks included there will be executed whenever you desire.
A Top–Class Customer Service
If you require any assistance while working with our Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server for you, do not hesitate to get in touch with our customer support team at any moment via the ticketing system. In addition, should you require assistance administering your dedicated hosting server, you can make use of our Optional Managed Services package, which includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk space, etcetera.
An Intuitive Help Area
We have equipped the Control Panel with an exhaustive knowledgebase, which offers extensive explanations of its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further instruct you how to perform a specific task or solve a regularly encountered issue. All the help articles and the tutorial video clips are easily accessible from each Control Panel section through the Help and Videos buttons located in the top right corner.