1 hour ticket response
We are focused on offering a fast and adequate answer to each helpdesk ticket submitted by a user. Our capable client care team representatives will review your query and will think of the most effective solution. We offer a 1–hour response time guarantee for all client support tickets. In reality, the average helpdesk ticket response time has proved to be twenty minutes.
A Premium–Quality Client Support Service
Each member of our client support team has several years of experience in the Linux web hosting packages sector and most of them have worked for us for at least five years. They are all eager to answer all your questions in the most competent manner possible.
An Easy–to–Browse Help Center Section
Integrated into the Control Panel is an easy–to–browse Help Center section, which includes different information sources. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and web site administration articles, watch our educational video tutorials or have a peek at our F.A.Q. archive.
